Booking and payment conditions

To confirm the reservation, the guest must pay 100% of the amount in advance, within 2 calendar days from booking. 

The guest must inform the agency in case of a split payment. In that case, the guest shall make the first payment of 50% within 2 calendar days from the time of booking. The guest must pay the remaining amount at least 7 calendar days before the date of entry of the reservation. 

Any different breakdown of payments shall be stated in the written means used with the lessee.

If the payment dates are not met by the guest, Hosticasa reserves the right to cancel the reservation without notice.

The extras contracted must be paid together with the second payment or the total payment, whichever the case may be. If they are requested during the stay, they must be paid upon acceptance of the request.

The accepted methods of payment are bank transfer or credit card. If the amount exceeds 300 euros, the agency may require payment by bank transfer. In the case of using the latter, the agency will request the receipt (which can be sent via Whatsapp or email).

Cancellations

The free cancellation period may vary depending on the season and the accommodation. The agency will communicate the exact date of the end of the free cancellation period for your booking in the advertisement. It will also be in the Pre-booking message. Afterward, if the guest cancels the reservation,  the guest will be charged a penalty of 100% of the amount of the stay. The extras contracted will be refunded.

In case of a no-show, the guest will lose 100% of the amount of the stay.

It is possible to change dates. However, the guest must request the modification with the prior authorization of the agency, subject to availability and at least 30 calendar days before the arrival date. The agency may include additional costs in the change of dates. If the agency, without any obligation, accepts a change of dates when the booking is no longer free of charge, this new booking with the relevant change of dates will no longer be free of charge.

Damage Deposit

A damage deposit is required for all bookings. This deposit, whatever the amount, will be refunded in full if, after the guest's departure, the cleaning team confirms the optimal state of the property. Taken to mean that the house is handed over in perfect condition, including furniture and belongings, at the time of check-in if you do not state otherwise in writing by attaching the relevant evidence (preferably by video to Whatsapp) at the time of check-in. If the guest does not pay the damage deposit, the agency reserves the right to prohibit entry into the accommodation. The guest will lose, in that case, the amounts paid to Hosticasa for the reservation.

Our payment methods are credit card or bank transfer. The amount of deposit fee may vary for reservations over 30 nights. Hosticasa will communicate the change before formalizing the reservation. It will be indicated in their communications by the written means used.

In case of bringing a pet, the guest must inform the agency before the check-in date and pay an extra 100 euros deposit if the agency deems it necessary. 

In case of damage, Hosticasa will retain the deposit fee for the necessary time to manage the estimates and repairs. Depending on the damage caused, the retention of the deposit may be partial or total.

The deposit will be refunded 7-14 days after the date of departure. In case of using a different period, it will be specified in the advertisement and the written means used by the guest.

Check-in

The agency may refuse entry if any of the minimum requirements for check-in are missing. These are: 

• Guest registration. Required by law. RD 933/21 Only guests who have complied with this requirement will be allowed entry.
• Payment of the deposit.
• Full payment of the amount of the stay and the services previously requested.

To guarantee and speed up the check-in process, the guest is required to provide an image of their identity document and a selfie, which will be processed under the current GDPR. These documents will be deleted on the day of departure from the accommodation.

When arranging check-in, the guest can agree with the staff on an arrival time for key collection. Punctuality is requested from the guest. In the event of a delay of more than 30 minutes, the agency may impose a penalty of 25 euros.

Contact

HOSTICASA has three ways of contact. Whatsapp, email, or phone call. Guests will receive a reply from these channels as soon as possible. In case of absence, each of them will indicate the alternative forms of contact that remain open in case of emergency.

Whatsapp or phone call → (+34) 684 006 239

Email → guest@hosticasa.com

Rules

The guest agrees to respect the following rules of our accommodations, as well as those detailed in the advert and the written communications of the agency.

1. No parties or events are allowed. 
2. The guest must respect the hours of silence. 10 pm to 8 am.
3. Smoking inside our accommodation is forbidden. Smoking is only allowed in outdoor areas such as a private terrace or balcony if any.
4. Pets are not allowed on all properties. Guests wishing to bring pets into the properties that permit it must inform us in advance of their arrival. The agency may charge an extra deposit if deemed necessary. You can see properties that allow pets here. During the stay, the guest must turn off electrical appliances and electrical appliances when they are not in use.
5. It is forbidden to open condemned wardrobes. The agency provides the tourist with sufficient kitchenware, in concordance with the duration of the stay and the number of occupants declared in the reservation.
6. Do not throw rubbish in the toilet or throw food down the sink.
7. Only the number of persons allowed and declared in the booking may stay in the property. In case of undeclared additional people, they will have to pay an additional cost at the time of check-in. If the number of occupants exceeds the maximum capacity of the house, the agency reserves the right to cancel the reservation, entailing the guest the total loss of the amount of the reservation.
8. The guest undertakes to respect the official check-out time of the accommodation. This will be specified in the advertisement and the different communications of Hosticasa. Once the date and time of check-out have finished, the agency reserves the right to remove personal belongings from the accommodation. To establish a different time for check-out, this must be communicated at least 48-72h in advance to the agency, which may or may not accept it depending on availability. Hosticasa will declare the additional costs in the advertisement and its communications.
9. On departure, the guest must leave all doors and windows properly closed, and all lights and electrical appliances switched off.
10. The flat will be cleaned and prepared before arrival. The guest must leave the accommodation in a reasonably clean condition. Rubbish or food leftovers should not be left.

Incidents 

Hosticasa delivers the properties clean and ready for your stay. However, the existence of incidents is inherent to the use of the properties. And sometimes, impossible to foresee. Hosticasa has an emergency service and will do its best to solve the problem as quickly as possible.

Hosticasa will not assume responsibility for incidents beyond the control of the agency. The guest will not be able to claim any penalty for the existence of circumstances of this nature. For example:

• Works in the vicinity of the property

Although unlikely, it could potentially occur that unexpected works take place in the vicinity. Such works are usually carried out by property owners, building contractors, or governmental organizations with whom we have no relationship and therefore have no influence on such actions. Hosticasa is not responsible for them.

• Outages

Water, electricity, and internet outages are not that common. However, municipal and/or regional authorities may, for various reasons, agree to cut off or limit distribution temporarily. Hosticasa cannot be held responsible for any inconvenience or damage caused.

• Satellite / Cable TV

If satellite or cable TV is in the description, this does not automatically mean that the TV can receive all the programs you want. The homeowners usually have decoders that do not always pick up all international channels.